Privacy policy
Last updated: March 6, 2026
At Kitchen and Me, your trust matters to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, place an order, create an account, or communicate with us in any way.
By accessing or using our website and services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
We collect personal information only when it is necessary to provide you with a smooth, secure shopping experience. Depending on how you interact with us, this may include:
Information You Provide Directly
Full name
Billing and shipping address
Email address and phone number
Payment details (processed securely through third-party payment providers)
Account login details if you create an account
Messages or inquiries sent to our support team
Information Collected Automatically
When you browse our site, we may automatically collect:
IP address and general location data
Device and browser type
Pages viewed, products clicked, and time spent on the site
Cookies and similar tracking technologies used to improve site performance and user experience
Information from Third Parties
We may receive limited information from:
Payment processors
Shipping and fulfillment partners
Marketing or analytics tools
Shopify, our e-commerce platform provider
2. How We Use Your Information
We use your information only for legitimate business purposes, including to:
Process and fulfill your orders
Confirm payments and prevent fraud
Deliver products and manage returns or exchanges
Communicate with you about orders, updates, or support requests
Improve website functionality and shopping experience
Send promotional emails or offers (you may opt out at any time)
Comply with legal and regulatory requirements
We do not sell your personal information.
3. Marketing & Advertising
With your consent or where legally permitted, we may use your information to:
Send newsletters, promotions, or product updates
Display relevant advertisements based on browsing or purchase behavior
You can unsubscribe from marketing emails at any time using the link in our emails. Transactional messages (order confirmations, shipping updates) will still be sent when necessary.
4. Sharing Your Information
We may share limited personal information only when required to operate our business, including with:
Shopify, which hosts our store and provides essential e-commerce infrastructure
Payment gateways to process transactions securely
Shipping and logistics providers
Customer support and IT service providers
Marketing and analytics partners (in compliance with applicable laws)
We may also disclose information if required by law, legal process, or to protect our rights and customers.
5. Relationship With Shopify
Our store is hosted on Shopify, which processes certain data on our behalf. Shopify may use your information to provide services, improve platform security, and support features such as fraud prevention and personalized checkout.
For more details on Shopify’s data practices, you can review Shopify’s Consumer Privacy Policy through their official privacy portal.
6. Cookies & Tracking Technologies
We use cookies and similar tools to:
Remember your preferences
Keep items in your cart
Analyze site performance
Improve overall user experience
You can control or disable cookies through your browser settings, though some features may not function properly if cookies are disabled.
7. Data Security & Retention
We take reasonable technical and organizational measures to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to:
Provide our services
Meet legal and accounting obligations
Resolve disputes or enforce agreements
8. Children’s Privacy
Our website and services are not intended for individuals under the age of legal majority. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. Your Privacy Rights
Depending on your location, you may have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal data
Opt out of targeted advertising
Receive a copy of your data (data portability)
You may exercise these rights by contacting us using the details below. We may verify your identity before processing your request.
We will not discriminate against you for exercising your privacy rights.
10. International Data Transfers
Your information may be processed or stored outside your country of residence. Where required, we rely on legally approved safeguards such as Standard Contractual Clauses to protect your data.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
Email: support@kitchenandme.com
Address: יזהר 2, Tel Aviv-Yafo, 6763232, Israel